Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard
Consumer productAnnounced
Summary: Gazelle USA LLC, of Santa Cruz, California is recalling Urban Arrow Cargo Electric Bikes. Reason: The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
What is being recalled
Urban Arrow Cargo Electric Bikes
Why
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.
How serious is it
CPSC does not assign severity classes. Read the hazard and injury details above.
Where it was sold
Sold in the United States at Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000.
How to tell if yours is affected
No lot or model codes were published. Match the product description above.
What to do
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers. Repair
Contact: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at [email protected] or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on "Product Recalls" at the bottom of the page for more information.
Recall facts
| Recall number | 27004 |
| Category | Consumer product |
| Agency | U.S. Consumer Product Safety Commission (CPSC) |
| Severity | Not classified |
| Status | Announced |
| Recall started | October 1, 2026 |
| Reported | October 1, 2026 |
| Company | Gazelle USA LLC, of Santa Cruz, California |
| Company location | Netherlands |
| Quantity | About 1,032 (In addition, about 134 were sold in Canada) |
| Sold at | Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000. |
| Injuries reported | The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported. |
More recalls from Gazelle USA LLC, of Santa Cruz, California · all consumer product recalls · recalls from October 2026